1. Introduction
This Privacy Policy explains how LastHub Seller (“Platform”, “we”, “our”, or “us”) collects, uses, stores, and protects information provided by sellers, vendors, merchants, and business partners (“Seller”, “you”, or “your”) while using our Seller Application and related services.
By registering or using the Seller App, you agree to this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect the following personal information:
- Full name
- Mobile number
- Email address
- Date of birth
- Profile photo
- Government-issued identification documents
b. Business Information
We may collect:
- Business name
- GST number
- PAN number
- Business registration documents
- Bank account details
- Store address
c. Transaction Information
We may collect:
- Order details
- Payment history
- Refund and settlement details
- Product inventory and pricing
d. Device & Technical Information
We may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- App usage data
- Log information
e. Location Information
With your permission, we may collect location information to improve delivery, logistics, and seller services.
3. How We Use Information
We use seller information for the following purposes:
- Account registration and verification
- Order processing and fulfillment
- Payment settlements
- Customer support
- Fraud prevention and security monitoring
- Improving platform functionality
- Marketing, promotions, and communication
- Compliance with legal and regulatory obligations
4. Sharing of Information
We may share seller information with:
- Payment gateways and banking partners
- Delivery and logistics partners
- Government or regulatory authorities when required by law
- Service providers assisting platform operations
- Customers for order fulfillment purposes
We do not sell seller personal information to third parties.
5. Data Security
We implement reasonable security measures to protect seller information from unauthorized access, misuse, alteration, or disclosure. However, no online platform can guarantee complete security.
Sellers are responsible for maintaining the confidentiality of their account credentials.
6. Data Retention
We retain seller information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
We may retain certain records even after account closure where required by law.
7. Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar technologies to:
- Improve user experience
- Analyze app performance
- Personalize content
- Enhance security
You may disable cookies through device or browser settings, though some features may not function properly.
8. Seller Rights
Depending on applicable laws, sellers may have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion of information
- Withdraw consent where applicable
- Request account closure
Requests may be subject to legal or operational limitations.
9. Third-Party Services
The Seller App may contain links or integrations with third-party services such as payment gateways or logistics providers. We are not responsible for the privacy practices of such third parties.
10. Children’s Privacy
The Seller App is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the App or on our website. Continued use of the Platform after changes constitutes acceptance of the revised policy.
12. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in West Bengal.
13. Contact Us
If you have questions regarding this Privacy Policy, contact us at:
- Company Name: LastHub
- Email: help@lasthub.in
- Phone: 9800959008
- Address: Kaleswar More, Birbhum